Vicky Whiter, CEO of Peters’ Cleaners, pioneers a nationwide 24/7 locker service in partnership with InPost, transforming dry-cleaning convenience.
24/7 Locker-Based Dry Cleaning Service Sets New Industry Standard Across the UK
Peters’ Cleaners collaborates with InPost to launch a nationwide locker service, offering 24/7 convenience. This innovation modernises the dry-cleaning sector, addressing demand for flexibility amidst declining high street conditions and staffing challenges.
Peters’ Cleaners, a long-established family-run dry-cleaning business based in Peterborough since 1963, is modernizing the traditional dry-cleaning industry by launching a cutting-edge nationwide service. In partnership with InPost, the innovative initiative allows customers to drop off and collect their dry cleaning 24/7 through InPost’s extensive locker network.
The brainchild of local entrepreneur and Peters’ Cleaners CEO, Vicky Whiter, the new service integrates the trusted, high-quality care Peters’ Cleaners is known for—evidenced by their 4.8 Trustpilot rating—with the convenience and accessibility of InPost’s lockers. This revolutionary approach is designed to make the sometimes cumbersome dry-cleaning process seamless and tailored for modern, time-poor lifestyles.
The process is simple: customers can book their dry cleaning online, drop off their items at their nearest InPost Locker, and retrieve them, cleaned and pressed, from the same location. With 13,000 lockers available nationwide and accessible 24/7, the service redefines flexibility for households and professionals alike.
“This partnership shows how InPost Lockers can enable new types of services beyond parcel delivery.”
– Peter Blackburn, InPost
Peter Blackburn, International Commercial Director at InPost, highlighted the benefits of this partnership, stating, “This collaboration shows how InPost Lockers can enable new types of services beyond parcel delivery. By pairing our nationwide network with specialists like Peters’ Cleaners, we’re transforming how businesses meet the needs of busy modern consumers.”
The launch of this locker-based dry-cleaning service comes at a pivotal time for the UK dry-cleaning industry, which has been grappling with several challenges. According to market research company IBISWorld, the UK’s dry-cleaning and cleaning services sector saw a decline of 2.3% CAGR between 2019 and 2024. High street closures, staffing shortages, and shifting consumer habits have further strained traditional business models. In contrast, Peters’ Cleaners’ bold move toward innovation puts convenience and customer needs at its core.
“The only solution is to evolve and innovate,
creating a service that is focused on convenience and quality.”
– Vicky Whiter, CEO of Peters’ Cleaners
Reflecting on the challenges facing the industry, Vicky Whiter explained, “The conventional drop-off dry-cleaning model has become increasingly difficult to sustain, partly due to changing high street dynamics. Recent data from PwC reveals that 6,945 high street outlets closed across Great Britain in the first half of 2024, posing a challenge for bricks-and-mortar services. Coupled with workforce shortages and an ageing workforce flagged by the British Cleaning Council, it’s clear that the dry-cleaning sector needs innovation to survive.”
Whiter added, “Despite the challenges, there remains a strong demand for specialist cleaning services. The solution is evolution—developing services that prioritize both convenience and quality. Our partnership with InPost achieves exactly this. Customers can now have full control over their experience, accessing dry-cleaning services when it suits them.”
Looking ahead, experts anticipate that locker-integrated services like this could become the new standard in the dry-cleaning market. According to InPost, 75% of people in the UK’s three largest cities live within a seven-minute walk of an InPost Locker, making it a widely accessible network.
For Peters’ Cleaners, this landmark partnership is about adapting to the modern age while maintaining the exceptional garment care they have provided for over six decades. Whiter concluded, “Our goal is simple: to offer a service that fits seamlessly into the lives of our customers without sacrificing quality. This initiative marks a turning point not just for us but for the wider industry.”
As industries across the UK adapt to shifting consumer demands, Peters’ Cleaners’ partnership with InPost is a prime example of how innovation can breathe new life into traditional services.
